Service Coordinator


Company Description

We are professional, inclusive, rewarding and our goal is to champion and advance equitable access - diversity and inclusivity in connection through communication. Our mission is to advance equitable access through the provision of world class language access to the Deaf community.

Our work environment includes:

  • Work-from-home days

Service Coordinators are customer service-oriented team members, critical to achieving the TCS mission of providing equitable access.


  • Builds and maintains company-wide interpreter schedule within TCS’s proprietary scheduling system (the HUB system). Will review job requests, cultural competencies needed, contract requirements, interpreter/client preferences, and availability of interpreters to successfully match assignments to maintain a 98% fill rate of all requested jobs.
  • Assign staff and regular hour interpreters following company utilization goals.
  • Follows interpreter and consumer preferences when developing the schedule.
  • Respond to clients within one business day.
  • Build ongoing schedule to fluctuate with new contracts and interpreter availability.
  • Vet client requests to ensure the correct information is in the job for interpreter effectiveness within 24 business hours.
  • Triage requests and communications for appropriate response time.
  • Be the company’s biggest cheerleader for the purpose and core values.
  • Document necessary information in appropriate place.
  • Monitor and respond to various methods of communication including email, phone, text, and chat applications using a triage structure.
  • Follow a weekly rotation for an on-call WC for off business hour needs.
  • Monitors client satisfaction (internal or external). Establishes partner relationship with clients. Visible and accessible to clients.
  • Plans, organizes, schedules in an efficient, organized manner. Focuses on key priorities.
  • 10 hours of growth learning a year.
  • 2 books for personal and professional growth.
  • Maintain any/all certifications.
  • Participate in quarterly feedback sessions.


  • Bachelor’s Degree or four years of professional administration experience.
  • Knowledge of American Sign Language, fluency preferred.
  • Communicates well one-on-one, in small groups.
  • Clear, precise, well-organized communication.
  • Collaborate with team members to improve efficiencies.
  • Determines opportunities and threats through comprehensive analysis of current and future trends. Comprehends the big pictures. Passionately finds ways over, around or through barriers to success.
  • Generates new approaches to problems or innovations to established best practices. Shows imagination.
  • Must be a self-starter who can work independently.


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Pay: $45,000.00 - $55,000.00 per year


  • 8 hour shift
  • Monday to Friday


American Sign Language (Preferred)